HB provides comprehensive remote management services by experienced, credentialed HBview NOC Engineers to mitigate risk and resolve problems:
Proactive sweeps: Designated engineers remotely interrogate systems including log file and configurations to verify system operations or remediate problems – often before they impact users.
Incident Management: Tickets are automatically created if an incident is detected during proactive monitoring and management or reported to the HBview NOC. Our engineers systematically manage incidents including third party coordination from the point a trouble ticket is opened to closure.
Problem Management: This includes root cause analysis and coordination to rapidly close incidents.
Configuration and Change Management: Managed rooms and infrastructure are up-to-date and operating at peak performance.